Our vision is to get you to where you need to be with what you need to succeed so you can resolve your dispute and get access to justice.
To do this we will:
Help empower you on your journey so you have the appropriate choice and control.
Connect you to the right place, including the right complaints process, dispute resolution service.
Make sure you have the tools you need including the right information, representation and support.
Understand your dispute resolution experiences so we can help improve the services we offer and the wider sector.
Where necessary, we will provide advocacy services to help you with resolution.